Shipping policy
his Shipping & Delivery Policy applies to orders placed through Biasi & Lane for delivery within Australia and New Zealand.
1. Where we deliver
We currently deliver to eligible addresses in:
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Australia; and
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New Zealand.
Delivery availability, methods and charges are confirmed at checkout. Some remote locations, parcel lockers, PO boxes or restricted addresses may have limited delivery options.
2. Processing time
Orders are generally processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays observed by the relevant processing or fulfilment location.
Orders placed on weekends or public holidays begin processing on the next business day. During major promotions, product launches or peak holiday periods, processing may take longer. If a material delay affects your order, we will contact you using the details supplied at checkout.
3. Estimated delivery times
After dispatch, our current estimated standard delivery times are:
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Australia: 6–12 business days
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New Zealand: 7–14 business days
These estimates begin after dispatch and do not include order-processing time. They are estimates rather than guaranteed delivery dates. Customs processing, severe weather, transport disruption, public holidays, remote-area delivery and other events outside reasonable control may affect delivery.
If a product page or checkout displays a different estimate for a particular item or destination, the more specific estimate applies.
4. Fulfilment locations and split shipments
To offer a broad range of styles, Biasi & Lane works with a network of fulfilment and logistics partners. Orders may be dispatched from one or more domestic or international facilities. If items in the same order are held at different facilities, they may arrive in separate parcels and on different dates. You will not be charged additional shipping solely because we divide an order into multiple parcels.
5. Shipping charges, taxes and duties
Available shipping options and charges, including any free-shipping promotion, are displayed before you complete checkout.
Prices are displayed in the currency selected for your market. Taxes collected by Biasi & Lane, where applicable, will be included in the displayed price or clearly shown at checkout. In uncommon cases, a cross-border shipment may be assessed import duties, taxes or customs charges by the destination authority. Where these charges are not collected at checkout, they may be payable by the recipient. We recommend contacting us before ordering if you need clarification for a high-value order.
We do not control customs assessments or clearance times and cannot mark commercial orders as gifts or declare an inaccurate value.
6. Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address provided at checkout. A shipping confirmation with tracking details will be sent after dispatch, where tracking is available.
Tracking may take 2–5 business days after dispatch to show its first carrier scan or update. A temporary gap between tracking events does not necessarily mean the parcel has stopped moving.
Please ensure your email address is correct and check your spam or junk folder. You can contact support@biasiandlane.com.au if you have not received your confirmation.
7. Address accuracy and changes
Customers are responsible for providing a complete and accurate delivery address. Review your apartment or unit number, postcode, suburb or city, state or region and country before completing payment.
If you notice an error, contact us immediately. We will make reasonable efforts to update the address before processing, but cannot guarantee changes after the order has entered fulfilment or been dispatched.
If a parcel is returned because the address supplied was incomplete or incorrect, additional delivery costs may apply before reshipment. This does not limit your rights where we made the error.
8. Delivery attempts and unclaimed parcels
The carrier may leave a parcel in a safe place, deliver it to a collection point or attempt redelivery, depending on the service and local practices. It is the customer’s responsibility to follow tracking updates and collect a parcel within the carrier’s stated timeframe.
If an unclaimed parcel is returned, contact us to discuss reshipment or an available refund. Unrecoverable shipping and carrier charges may apply to the extent permitted by law.
9. Delayed or missing orders
If your order has not arrived by the end of the estimated delivery window, please:
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review the tracking information;
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confirm the delivery address in your order confirmation;
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check with household members, neighbours, building reception or the local collection point; and
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email support@biasiandlane.com.au with your order number.
We will work with the carrier or fulfilment partner to investigate. If the parcel is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.
10. Orders marked as delivered
If tracking shows “delivered” but you cannot locate the parcel, contact us as soon as possible, preferably within 7 days of the delivery scan. We may ask you to confirm your address and complete reasonable checks while we open a carrier investigation.
A delivery scan does not automatically remove rights you may have under applicable consumer law. However, Biasi & Lane may not be responsible where reliable evidence shows that the parcel was correctly delivered and was subsequently lost or stolen through no act or omission by us or our delivery provider.
11. Damaged parcels or incorrect items
If an order arrives damaged or contains an incorrect item, retain the packaging and contact support@biasiandlane.com.au with your order number and clear photographs. We will assist under our Returns & Refunds Policy and applicable consumer law.
12. Contact
For delivery assistance, email support@biasiandlane.com.au and include your order number. Our customer-care team normally responds within 1–2 business days.
