Contact information

Biasi & Lane

We are here to help with questions about our products, orders, deliveries and returns.

Customer service email: support@biasiandlane.com.au
Website: https://biasiandlane.com.au
Customer service hours: Monday to Friday, excluding public holidays
Typical response time: 1–2 business days

For faster assistance, include your order number and the email address used at checkout. For a damaged, faulty or incorrect item, please also include clear photographs.

Business information

Business name: Biasi & Lane
Customer service: Online support by email

Do not send returns to an address shown on a parcel or obtained elsewhere. Our customer-care team must first provide written return authorisation and confirm the correct return address for your item.

For privacy matters, use the subject line “Privacy Request” or “Privacy Complaint”.